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The Manor Grove Terms & Conditions
Terms & Conditions (In these Terms & Conditions "We/us/our" refers to the Guest House owners and "You/your" refers to The Guests.Any dispute will be resolved in the English courts and according to the laws of England & Wales)
Reservations You may make reservations up to one year in advance. To secure a booking a non-refundable deposit is payable. We will inform you of the amount at the time of booking. Deposits can be paid by credit/debit card. In line with the majority of businesses we no longer accept cheques. Payments at the Hotel are by card or cash only. The person making the booking is responsible for all costs involved in the reservation including loss or damage. We reserve the right to cancel your booking up to 4 weeks prior to your arrival and will refund any deposits/payments made to us. All electronic transactions will attract a 50p administration fee.
Room Prices Prices quoted are per person per night for room only or bed & breakfast. Non registered guests are not allowed in bedrooms. If you bring in extra guests we will charge you the full nightly rate for those guests & you will be asked to leave.
Cancellations If you cancel a booking or part of a booking up to 14 days prior to arrival you will lose your deposit, however for cancellations after this time, we reserve the right to claim payment for the full amount of the original booking. Guests leaving earlier than stated in their original booking will have to pay the full amount of the original booking unless otherwise agreed with us.
Arrivals and Departures Rooms are available from 14.00hrs although earlier arrivals may be possible with our agreement. Our Final check in time is 8:30pm unless other arrangements have been made with us directly. You are asked to inform us of your estimated arrival time. Check out on day of departure is 10.00hrs. Later departures may be possible by prior arrangement & is dependant on availability (additional charges apply).
Access to the Hotel You have 24 hour access to the Hotel. Should keys be lost, you will be charged the cost of two new locks for the front doors along with the cost of a new lock for the room & the amount of duplicate keys required for the hotel (Approx £70). Should you require late night access/assistance between 10.30pm & 7:30am (being unable to operate keys or loss of keys) then a late night levie charge of £10 WILL be applied.
Breakfast Breakfast is served between 08.30hrs-09.30hrs. Orders will not be taken outside these hours unless agreed by us in advance.
Smoking It is against the law to smoke anywhere in the Hotel. Guests will be asked to leave without refund if found doing so. Should evidence of smoking be found in the room after Check Out - By law the room cannot be let as non smoking for two days - therefore THE FULL TWO DAY RATE FOR FULL OCCUPANCY WILL be charged
Hotel Property We will charge you the full cost of replacing or repairing any hotel property you lose, damage or soil, however this is caused. If you notice any damaged or missing items on arrival to your room you must inform us immediately.
Guest Property We cannot be responsible for loss of or damage to your property unless it is deposited to us for safe keeping. Storage charge of £5 per day will be levied on any 'left luggage'.
Conduct We reserve the right to amend or terminate any contract should the conduct of any person be offensive or detrimental to the comfort of other guests. Abusive or violent behaviour will not be tolerated and guests will be asked to immediately vacate their rooms and leave the hotel. In the event of Criminal Damage - WE ALWAYS PROSECUTE
Payment Any balance due on the reservation must be paid in full on arrival unless agreed otherwise with us. You must pay any money owing to us on departure. If you fail to do so we may take action against you to recover the money including any legal costs.We reserve the right to use your credit card or debit card without further request if necessary.
Drugs If you are suspected or taking, posessing or being under the influence of drugs you will be asked to leave without refund & at any time of day or night without refund and reported to the police