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The Manor Grove Privacy & Cookie Policies
The Manor Grove is committed to protecting and respecting your privacy!
This Policy sets out the basis on which any data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it. By visiting our website www.themanorgrove.co.uk you are accepting and consenting to the practices described in this document.
We treat all personal information lawfully and correctly in accordance with the EU General Data Protection Regulation (GDPR).
For any feedback or any privacy enquiries you may have, please see the contact details at the bottom of this document.
Information we may collect from you
We may collect any of the following data about you:
- Information you provide us.
- Information provided by others about you (authorised 3rd parties)
Where we store Personal Information
The data we collect is stored on an internet connected database and as required on paper.
Although the transmission of information via the internet is not completely secure, we will do our best to protect your personal data during transmission; any data transmission is at your own risk. Once we have received your information, we will use strict data handling procedures and security features to try to prevent unauthorised access.
The Manor Grove does not knowingly collect the data of anyone under the age of 18. If we learn of any personal data collected of persons under the age of 18, it will immediately be deleted.
Use of Information
Your data will include information about you and your business or your transactions. If you give us information, including sensitive personal information, about yourself or other people, you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this policy.
We do not disclose customer information to third party companies for market research or advertising purposes.
We may disclose information to prevent, detect and prosecute fraud or crime or to assist others in doing so.
We do not disclose information which could identify you personally to anyone except as described in this policy, or under the following circumstances:
- Where we are required to do so by law.
- With your permission.
The Manor Grove monitors telephone calls, emails, web chat or other communications for regulatory, security or training purposes. When visiting our offices, CCTV, access control systems and/or other monitoring systems may be in operation.
Social Networking & Media
We may review and use public comments and opinions made on social networking sites (e.g. Facebook or Twitter) to better understand our customers and our provision and development of our services.
We have implemented measures designed to secure your personal information from accidental loss or from unauthorised access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our websites (and some emails) use "cookies" and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected. Cookies (and similar technologies) are widely used on the internet and allow a website/portal to recognise a user's device, without uniquely identifying the individual person using the computer. These technologies help to make it easier for you to log on and use the site, provide feedback to us as to which parts of the website you visit (or whether particular emails have been read), so we can assess the effectiveness of the site or communication and provide a better user experience.
'Do Not Track' Signals – some web browsers may send out 'do not track' signals. But there is no industry standard currently in place as to what websites and other online services should do on receipt of such signals. Should such a standard be developed, The Manor Grove will re-visit its policy, but currently takes no action on receipt of such signals.
This policy is global in scope, but is not intended to override any legal rights in any territory where such rights prevail. In such event, the rights and obligations set out in this policy will apply, subject only to amendment under any applicable local law having precedence.
Data Protection Rights
Where applicable, you may have certain rights under the GDPR including the right to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up to date, or to delete it entirely.
Once you are no longer a customer, we will retain your personal information for a reasonable period, or as otherwise allowed or required by law.
All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights, or have any queries regarding this policy, you should write to the email address below: